Did you know that the sponsored ads that appear when you make a search on Google are called Pay Per Click. This paid advertising on Google is managed by Google Adwords and at Mike Colling and Company we use Adwords to manage the PPC activity for a number of our clients. For our PPC clients, the fact that we are a Google Certified Partner is an important sign of credibility but what does the process involve and how hard is it to achieve? As the newest recruit to the digital team at MC&C, I’m the latest to have been through the process.
The Google Adwords Certification Program is a test accrediting PPC experts. It proves that certified professionals can handle a PPC account. The exam is in two parts. The first one, called “Advertising Fundamentals”, asks general questions about the Google Network, PPC, the bidding system etc. The second part of the exam is a specialisation in one of the four following areas: Reporting, Display, Search and Analysis. My specialisation was in Search.
Questions are about optimising the rank of a sponsored ad, getting the best quality score for an ad, the lowest bid etc, but also about other aspects of PPC that we don’t use every day such as the billing payments and account management.
For starters, as a non-native English person, the exam is particularly challenging! And if that wasn’t enough Google pose the questions in a complicated way. Sometimes all the four answers appear to be right, but only one really is. I found that the best way to prepare for it was to study, like any exam. And to help, Google Learning Centre recommends several articles about all aspects of Adwords and provides quizzes to test your knowledge. It might just be me but for my money, the quizzes were simpler than the actual exam!
The exams take two hours to complete and with more than 100 questions per exam, that’s approximately 1 minute per question – phew! And to ensure security, the test is done on a separate browser to prevent having other windows open at the same time.
But the revision and time taken has paid off. I’m delighted to say that passed both the fundamentals and the specialisation and am now officially qualified.
If you’d like to find out more about Google Adwords and how it could help your business please get in touch at melanie@mcand.co.uk.
Melanie Houget
Online Planner/Buyer
Thursday, 13 October 2011
Friday, 7 October 2011
Using New Initiatives to Launch the RSPCA’s ‘Sponsor a Safe Little Place’
As we all know the RSPCA works really hard at preventing animal cruelty, encouraging animal welfare and rescues thousands of abused and neglected animals every year. It is this message that has been conveyed in their recent advertising campaigns.
Last week the RSPCA launched a new campaign, which is focusing on neglected cats and dogs. The campaign is called “Sponsor a safe little place”, to sponsor a kennel or a cat pod. The money raised through this campaign will go towards veterinary care, food, shelter, warm blankets and the love and attention they so desperately need.
For this campaign we planned the use of traditional media, DRTV, Direct Mail, Door Drop, Radio and Online along with some ‘new’ media activity, to target younger affluent females.
Concentrating within the vicinity of the branch that is the focus of this test, we had a stand within Bluewater shopping centre to kick start the launch of this new product, and to engage with potential donors and sign them up on the spot. This proved to be a really successful exercise: in fact, the number of sponsors who signed up was 37% above our target! Great news, not only did we beat our target but the feedback from the shoppers was that the stand gave a lot of information, and in most instances, people had learnt something they didn’t know about the RSPCA. They also liked the fact that they were speaking to someone face to face, to whom they could ask questions, but who wasn’t ‘pushing’ them to sign up in return.
The other event we organised was a dog walk – “Bark on the Beach” on the Isle of Wight and “ Bark in the Park” in Salisbury to raise awareness of the campaign launch. The dog walks took place last weekend, on the 1st October, the week leading up to the dog walks, each local radio station promoted the walk, with live reads and promotional trails. We picked the presenters for the promotion, who were avid dog lovers and who had dogs themselves. This gave additional support as the presenters were really passionate when they read the live reads, confirming that they themselves care about this cause.
During the actual walks, each station had live feeds back to the radio station, interviewing the participants who had signed up for sponsorship and stating why it was a good cause, in their opinion. This in itself was a great endorsement for the RSPCA, to have actual supporters giving heartfelt reasons why they support the charity and, in some cases, they had rescued a dog from their local RSPCA centre.
So the campaign is in its initial stages, but it’s certainly had a great start, by using these new initiatives, along with the traditional media , and making it personal to the sponsor.
If you would like to sponsor a kennel or cat pod please go to www.rspca.org.uk/safe
Vicky Nunn
TV Group Head
Last week the RSPCA launched a new campaign, which is focusing on neglected cats and dogs. The campaign is called “Sponsor a safe little place”, to sponsor a kennel or a cat pod. The money raised through this campaign will go towards veterinary care, food, shelter, warm blankets and the love and attention they so desperately need.
For this campaign we planned the use of traditional media, DRTV, Direct Mail, Door Drop, Radio and Online along with some ‘new’ media activity, to target younger affluent females.
Concentrating within the vicinity of the branch that is the focus of this test, we had a stand within Bluewater shopping centre to kick start the launch of this new product, and to engage with potential donors and sign them up on the spot. This proved to be a really successful exercise: in fact, the number of sponsors who signed up was 37% above our target! Great news, not only did we beat our target but the feedback from the shoppers was that the stand gave a lot of information, and in most instances, people had learnt something they didn’t know about the RSPCA. They also liked the fact that they were speaking to someone face to face, to whom they could ask questions, but who wasn’t ‘pushing’ them to sign up in return.
The other event we organised was a dog walk – “Bark on the Beach” on the Isle of Wight and “ Bark in the Park” in Salisbury to raise awareness of the campaign launch. The dog walks took place last weekend, on the 1st October, the week leading up to the dog walks, each local radio station promoted the walk, with live reads and promotional trails. We picked the presenters for the promotion, who were avid dog lovers and who had dogs themselves. This gave additional support as the presenters were really passionate when they read the live reads, confirming that they themselves care about this cause.
During the actual walks, each station had live feeds back to the radio station, interviewing the participants who had signed up for sponsorship and stating why it was a good cause, in their opinion. This in itself was a great endorsement for the RSPCA, to have actual supporters giving heartfelt reasons why they support the charity and, in some cases, they had rescued a dog from their local RSPCA centre.
So the campaign is in its initial stages, but it’s certainly had a great start, by using these new initiatives, along with the traditional media , and making it personal to the sponsor.
If you would like to sponsor a kennel or cat pod please go to www.rspca.org.uk/safe
Vicky Nunn
TV Group Head
Wednesday, 28 September 2011
The Future’s Bright, the Future’s TV!
Last week MC&C hosted a seminar on Integration, in conjunction with creative agency Targetbase Claydon Heeley. In addition to presentations on the benefits of integration from both a media and creative perspective, we were also lucky enough to have a session from Tess Alps from ‘Thinkbox’ on the future of television and in particular how well it performs with other channels as part of an integrated campaign.
With the average person seemingly having less free time on their hands and new technologies that allow people to watch what they want and when they want, you would be forgiven for becoming worried about traditional television advertising. However, 2010 proved to be an extremely strong year for television with record linear viewing, an increase in advertising and reports confirming that television viewing makes up 50% of an adult’s media day. And Video on Demand (VoD) looks as though it will only boost television as a medium.
In a survey carried out by Thinkbox, families were given a host of new equipment for their homes, everything from high definition televisions to iPads; they were also given a number of ways to use VoD via X-box and TV enabled laptops. At the end of the process they were questioned on how they had found the new technologies and how they compared to traditional TV. Their findings showed that TV still incited a very positive response. The enhanced viewing that came with the high definition television meant that people still preferred the overall viewing experience that came with watching their favourite programming on the television rather than on a laptop. People cited the major use for VoD as being for ‘catch-up’ to enable them to continue with the linear programming on the television. This means that not only is VoD another platform to advertise to viewers but it also provides a service in driving viewers to the linear television schedule.
Another result of the enlargement of technology in the home is the increase in ‘two screening’ where viewers are using one platform at the same time. So, for example, using a smart phone or laptop while watching the television. Again, Thinkbox found this to have a positive result making the viewer more receptive to an advertiser and providing the opportunity for an instant reaction to what is on television via a few clicks on their phone or laptop.
So far from being a dying channel to the consumer, as technology has moved on, so has the television. Bigger and better quality viewing is the Holy Grail for both the manufacturers and the consumers. Advertisers can be more creative in how they connect with this more receptive audience, and for DRTV and MC&C better technology and two screening can only be a good thing!
Peter Bradley
With the average person seemingly having less free time on their hands and new technologies that allow people to watch what they want and when they want, you would be forgiven for becoming worried about traditional television advertising. However, 2010 proved to be an extremely strong year for television with record linear viewing, an increase in advertising and reports confirming that television viewing makes up 50% of an adult’s media day. And Video on Demand (VoD) looks as though it will only boost television as a medium.
In a survey carried out by Thinkbox, families were given a host of new equipment for their homes, everything from high definition televisions to iPads; they were also given a number of ways to use VoD via X-box and TV enabled laptops. At the end of the process they were questioned on how they had found the new technologies and how they compared to traditional TV. Their findings showed that TV still incited a very positive response. The enhanced viewing that came with the high definition television meant that people still preferred the overall viewing experience that came with watching their favourite programming on the television rather than on a laptop. People cited the major use for VoD as being for ‘catch-up’ to enable them to continue with the linear programming on the television. This means that not only is VoD another platform to advertise to viewers but it also provides a service in driving viewers to the linear television schedule.
Another result of the enlargement of technology in the home is the increase in ‘two screening’ where viewers are using one platform at the same time. So, for example, using a smart phone or laptop while watching the television. Again, Thinkbox found this to have a positive result making the viewer more receptive to an advertiser and providing the opportunity for an instant reaction to what is on television via a few clicks on their phone or laptop.
So far from being a dying channel to the consumer, as technology has moved on, so has the television. Bigger and better quality viewing is the Holy Grail for both the manufacturers and the consumers. Advertisers can be more creative in how they connect with this more receptive audience, and for DRTV and MC&C better technology and two screening can only be a good thing!
Peter Bradley
Wednesday, 14 September 2011
Adpoints – Where advertisers pay you to watch their commercials
Ian and I met with a start-up company a couple of weeks back, who are aiming to revolutionise the incentivised segment of the online advertising environment. The Adpoints offering is simple – consumers are rewarded for watching video advertisements online. Their processes are a deal more complex though, which will result in the advertiser being able to profile the customers generated through the channel in great detail.
Research indicates that 69% of adults would watch more advertising if the advertiser paid them, and it is this level of incentive and engagement that Adpoints are looking to capitalise upon. By effectively paying people to watch their ads, marketers can increase levels of interaction with their brand, offering opportunities for the consumers to learn more about the ads which they are watching, sign up for further information from the advertiser or even to get their hands on special brand offers.
Alongside increasing the levels of interaction, Adpoints are able to build up demographic and behavioural profiles of the users of their site, which then allows them to target future advertisements to more relevant audiences. They do this by incorporating incentivised surveys which appear alongside the ads as they play, asking for the consumers’ vital details and attitudes to relevant issues.
All in all, their aim is to build up a base of highly responsive consumers, who are happy to view and interact with the ads that they see. This will in turn enhance the positivity the users experience when viewing the ads on site, increasing the chances that they go on to actually engage with the advertisers and purchase their offering.
Adpoints are planning to begin their pilot in late 2011, with a mind to rolling out
towards the spring of 2012. If you’d like to know any more then please contact a member of the MC&C team.
Alex Prout
Senior Digital Planner Buyer
Research indicates that 69% of adults would watch more advertising if the advertiser paid them, and it is this level of incentive and engagement that Adpoints are looking to capitalise upon. By effectively paying people to watch their ads, marketers can increase levels of interaction with their brand, offering opportunities for the consumers to learn more about the ads which they are watching, sign up for further information from the advertiser or even to get their hands on special brand offers.
Alongside increasing the levels of interaction, Adpoints are able to build up demographic and behavioural profiles of the users of their site, which then allows them to target future advertisements to more relevant audiences. They do this by incorporating incentivised surveys which appear alongside the ads as they play, asking for the consumers’ vital details and attitudes to relevant issues.
All in all, their aim is to build up a base of highly responsive consumers, who are happy to view and interact with the ads that they see. This will in turn enhance the positivity the users experience when viewing the ads on site, increasing the chances that they go on to actually engage with the advertisers and purchase their offering.
Adpoints are planning to begin their pilot in late 2011, with a mind to rolling out
towards the spring of 2012. If you’d like to know any more then please contact a member of the MC&C team.
Alex Prout
Senior Digital Planner Buyer
Friday, 19 August 2011
“Plans are nothing; planning is everything” General Eisenhower
Mike and I often reminisce about the good old days when media planning was a bit of a dark art and press coverage and frequency were calculated using the revered “Sainsbury’s Formula” . We revel in telling the youngsters about blue and green AGB books and how we’ve both got one arm longer than the other because we had to carry BRAD in our briefcase at all times. Media planners of today just don't realise how lucky they are!
But are they? The modern day media planning process is far more complex than it’s ever been and just like O-Level Maths, clients expect you to show the workings out.
So, below are some of the working outs behind our process of planning and buying media activity.
Media plans need context – This means understanding the client’s business, their position in the marketplace, analysing what their competitors are up to and agreeing a strategy for the brand.
Objectives - Before putting a plan together we agree with the client a definition of their communication objectives, cognitive- oriented objectives (awareness), affective –oriented objectives (engagement) and co native- oriented objectives (purchase objectives, customer loyalty).
Target group analysis – This means not just looking at TGI but in-depth profiling of client data. We might look at the profile of their booking data against our own in-house profile classification, Pollen, and we’ll look at things like demographic, psychographic, socio-economic and behavioural characteristics to understand our target audience and how best to reach them.
Strategic media planning – Refers to the requirement for joined up thinking. Far more than just media alignment but integrating messaging and setting coverage and frequency targets by media as well as calculating overall coverage and frequency of the total campaign. How is this going to help deliver the hard metrics? How have we come up with the campaign shape - duration, burst, drip, pulse etc, etc.
Detail planning/optimisation - This is the nuts and bolt of the plan. Within each media there is a multitude of formats, copy and booking deadlines. Airtime deployment considerations detailed here. Data requests and plans are discussed in this section. How are tests such as creative, advertising weight, regional up weight going to be incorporated in the plan? Where does social media fit in? And more importantly, this is where each individual buy has a response/sale/donor/ROI value attributed to it. This is fed into a comprehensive call/lead forecast within agreed time segments. A really important working out is how we’re going to incorporate learnings gathered as the campaign unfolds. Online is pretty straightforward, but how can we optimise other activity, such as inserts, national press?
Buying Strategy/Tactics - More and more clients want to fully appreciate how their media agency is going to maximise media value and how they can help. Part laid down, part distress, payment by results, even barter need to be assessed and a strategy laid down for approval.
The above is by no means is an exhaustive list of workings out and is a lot trickier than O’Level Maths even with the use of log tables (ask your parents!)
But are they? The modern day media planning process is far more complex than it’s ever been and just like O-Level Maths, clients expect you to show the workings out.
So, below are some of the working outs behind our process of planning and buying media activity.
Media plans need context – This means understanding the client’s business, their position in the marketplace, analysing what their competitors are up to and agreeing a strategy for the brand.
Objectives - Before putting a plan together we agree with the client a definition of their communication objectives, cognitive- oriented objectives (awareness), affective –oriented objectives (engagement) and co native- oriented objectives (purchase objectives, customer loyalty).
Target group analysis – This means not just looking at TGI but in-depth profiling of client data. We might look at the profile of their booking data against our own in-house profile classification, Pollen, and we’ll look at things like demographic, psychographic, socio-economic and behavioural characteristics to understand our target audience and how best to reach them.
Strategic media planning – Refers to the requirement for joined up thinking. Far more than just media alignment but integrating messaging and setting coverage and frequency targets by media as well as calculating overall coverage and frequency of the total campaign. How is this going to help deliver the hard metrics? How have we come up with the campaign shape - duration, burst, drip, pulse etc, etc.
Detail planning/optimisation - This is the nuts and bolt of the plan. Within each media there is a multitude of formats, copy and booking deadlines. Airtime deployment considerations detailed here. Data requests and plans are discussed in this section. How are tests such as creative, advertising weight, regional up weight going to be incorporated in the plan? Where does social media fit in? And more importantly, this is where each individual buy has a response/sale/donor/ROI value attributed to it. This is fed into a comprehensive call/lead forecast within agreed time segments. A really important working out is how we’re going to incorporate learnings gathered as the campaign unfolds. Online is pretty straightforward, but how can we optimise other activity, such as inserts, national press?
Buying Strategy/Tactics - More and more clients want to fully appreciate how their media agency is going to maximise media value and how they can help. Part laid down, part distress, payment by results, even barter need to be assessed and a strategy laid down for approval.
The above is by no means is an exhaustive list of workings out and is a lot trickier than O’Level Maths even with the use of log tables (ask your parents!)
Thursday, 4 August 2011
It's not true I had nothing on, I had the radio on.
Commercial radio’s impressive Q2 performance just shows what hard work and innovation can achieve. Quality content that’s accessible across multi platforms is starting to pay dividends for commercial radio. As a result, it is continuing to grow its audience, its listening hours and its market share.
Listening hours at Absolute Radio Network have jumped from 17.6 million per week, to a massive 24 million! With their combined audience creeping towards the 3 million mark it is cause for celebration indeed.
And over at Magic 105.4 they will no doubt be celebrating taking the title of London's biggest commercial station, in terms of hours and reach.
One statistic that has caught my eye is that stations who podcast their shows are also reporting success stories. In particular, Absolute Radio's Frank Skinner Show posted record figures of 5 million downloads in the first six months of the year, and a million downloads in June alone, which for a station with 1.6 million listeners at the latest count is a phenomenal number!
Unusually for a media agency that specialises in direct response we really like radio as a medium. We totally buy into the increased brand browsing argument and for our charity clients, follow-up calls to an SMS brings in quality donors. So it’s great to see the industry experiencing another great set of results.
Ian Prager
Planning Director
Listening hours at Absolute Radio Network have jumped from 17.6 million per week, to a massive 24 million! With their combined audience creeping towards the 3 million mark it is cause for celebration indeed.
And over at Magic 105.4 they will no doubt be celebrating taking the title of London's biggest commercial station, in terms of hours and reach.
One statistic that has caught my eye is that stations who podcast their shows are also reporting success stories. In particular, Absolute Radio's Frank Skinner Show posted record figures of 5 million downloads in the first six months of the year, and a million downloads in June alone, which for a station with 1.6 million listeners at the latest count is a phenomenal number!
Unusually for a media agency that specialises in direct response we really like radio as a medium. We totally buy into the increased brand browsing argument and for our charity clients, follow-up calls to an SMS brings in quality donors. So it’s great to see the industry experiencing another great set of results.
Ian Prager
Planning Director
Wednesday, 27 July 2011
Just text giving – just what the sector ordered?
Just text giving by Vodafone allows charities to create their own SMS code then publicise it to make texting donations for any charity direct from your phone fast and simple. It’s a great idea as it builds on the modern need for everything to happen instantly and it’s ultra-simple which prevents a short attention span getting in the way of good intentions.
However, this first version by Vodafone does have some significant limitations for charities. The two major areas for concern are a) a maximum donation amount of £10 and b) the lack of data the charity gets from each donation, which prevents them from re-contacting the donors in the way they would using other media channels.
For a large proportion of charities their average cash donation is in excess of £10 so using this in isolation could mean they would lose money. It also suggests that this approach isn’t a stand-alone income generator but more of an additional income channel. Furthermore, the issue of ‘bill shock’ may mean that the donation amount has to be limited for now. However, the minimum could conceivably increase as the methods involved in the scheme and awareness of the scheme increase.
The re-contacting issue, however, looks like a trickier problem due to opt in regulations and data protection between operators and the charities themselves. The lack of a method to re-contact donors means people can’t be followed up after their initial donation and limits further potential warm income for the charity.
Having said that it has some very real benefits – Its simplicity allows charities to engage with a younger audience, which is something most are very keen to do more of. It also provides high levels of awareness to smaller charities with simple brand strategies, saves charities the cost of building web material such as dedicated landing pages and microsites and it reduces call centre operator costs that would otherwise be needed at off-peak periods.
So, all in all, I feel that ’Just text giving’ is a large step in the right direction and as long as its simplicity doesn’t erode or prevent charity loyalty I think it will develop into a useful tool that can, and indeed should be, used by all charities.
Bodhi Morrison
Head of Digital
However, this first version by Vodafone does have some significant limitations for charities. The two major areas for concern are a) a maximum donation amount of £10 and b) the lack of data the charity gets from each donation, which prevents them from re-contacting the donors in the way they would using other media channels.
For a large proportion of charities their average cash donation is in excess of £10 so using this in isolation could mean they would lose money. It also suggests that this approach isn’t a stand-alone income generator but more of an additional income channel. Furthermore, the issue of ‘bill shock’ may mean that the donation amount has to be limited for now. However, the minimum could conceivably increase as the methods involved in the scheme and awareness of the scheme increase.
The re-contacting issue, however, looks like a trickier problem due to opt in regulations and data protection between operators and the charities themselves. The lack of a method to re-contact donors means people can’t be followed up after their initial donation and limits further potential warm income for the charity.
Having said that it has some very real benefits – Its simplicity allows charities to engage with a younger audience, which is something most are very keen to do more of. It also provides high levels of awareness to smaller charities with simple brand strategies, saves charities the cost of building web material such as dedicated landing pages and microsites and it reduces call centre operator costs that would otherwise be needed at off-peak periods.
So, all in all, I feel that ’Just text giving’ is a large step in the right direction and as long as its simplicity doesn’t erode or prevent charity loyalty I think it will develop into a useful tool that can, and indeed should be, used by all charities.
Bodhi Morrison
Head of Digital
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